Refund & Dispute Policy

SubDock stands behind every authorized deal listed on our marketplace. We provide full buyer protection for failed or invalid digital deliveries.

Eligible refund scenarios

• Digital code or license delivery failed or exceeded the listing SLA (15 minutes).
• Delivered redeem code or voucher is invalid, expired, or already redeemed upon receipt.
• Delivered product differs from the agreed listing plan, region, or terms.
• Early revocation or cancellation of a provisioned license within the warranty period.

Dispute process & resolution

• Open a dispute directly from your order dashboard within 48 hours of purchase.
• Seller response window: 24 to 48 hours after a dispute is opened.
• Opening a dispute places a temporary hold on seller payout for the affected order.
• SubDock support reviews dispute claims and issues a full refund if delivery cannot be verified or replaced.

Ineligible scenarios

• Change of mind after successfully redeeming an authorized code or confirming activation.
• Requests violating the upstream provider's terms of service.
• Attempted redemption outside the specified territory or eligible account type.